July 30, 2021

Unbelievable: One Man’s Ridiculous Online Chat With Healthcare.gov Customer Service

Earlier today, the House Republican Conference released a video highlighting actual excerpts from an online chat between a potential customer and a customer service representative for Healthcare.gov. The individual who experienced the chat session was Adrian Smith, 34, of New Jersey. Smith released the following statement to confirm his story with Healthcare.gov: “Thank you for your inquiry about my experience on October 11, 2013 using the healthcare.gov support chat. I can confirm that the excerpts used in the YouTube video and the full transcript posted at www.gop.gov/yourstory is authentic and exactly as I experienced on October 11. I am a resident of New Jersey and work for a higher education institution. I am not employed by the Republican Party.”

What do you think, is this real or fake?